FAQs

1. How long does shipping take?

We offer free standard shipping on all U.S. orders. Delivery typically takes 5–9 business days after processing. You’ll receive tracking information once your order ships.

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2. Can I personalize my order?

Absolutely! Most of our items can be personalized with names, dates, or messages. Just follow the prompts on the product page.

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3. Can I cancel or change my order?

Orders can be changed or canceled within 12 hours of purchase. After that, production begins and we can no longer make changes.

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4. Do you ship internationally?

Yes, we currently ship to select countries including Canada, UK, and Australia. Shipping times and fees may vary by location.

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5. What if my order arrives damaged or incorrect?

No worries! If your item arrives damaged or incorrect, contact us within 48 hours of delivery with a photo. We'll replace it at no extra cost.

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6. How can I contact customer support?

You can reach us anytime at purelygift@my.com We typically respond within 24 hours.